FAQ — Bali Airport Transfer Questions Answered
Everything you need to know about booking a private Bali airport transfer — payment, vehicles, drivers and your journey.
Answers to the most common Bali airport transfer questions — booking windows, payment methods, vehicle types and what to expect on the journey. Looking for questions about the proposed North Bali International Airport itself? See our North Bali Airport FAQ instead.
Booking & payment
Booking & payment questions
How far in advance should I book my Bali airport transfer?
At least 48 hours ahead is recommended, or 72 hours during peak season (July, August, December, January) or for larger vehicles (6+ passengers) and child-seat requests. Last-minute bookings are often possible up to 6 hours before your flight lands, subject to driver availability.
What payment methods do you accept?
Pay online by credit card (Visa, Mastercard, Amex) or bank transfer when booking, or pay your driver directly in cash on arrival — we accept IDR, USD, AUD, EUR and SGD. PayPal is also accepted. Corporate clients and travel agencies can arrange NET 30 invoicing.
What happens if my flight is delayed?
We track your flight in real time and automatically adjust your driver’s pickup time — no need to contact us. Free waiting time of up to 60 minutes after your flight actually lands is included. If a delay runs past 3 hours, we’ll message you on WhatsApp to reconfirm.
What is your cancellation policy?
Free cancellation is available up to 24 hours before your scheduled transfer. Cancellations within 24 hours may incur a 50% fee, and no-shows are charged in full.
Vehicles & drivers
Vehicle & driver questions
Are prices per person or per vehicle?
All our transfer prices are per vehicle, not per person — up to 4 passengers can share a standard vehicle at the same rate. Larger groups should book a Hi-Ace van.
What type of vehicle will pick me up?
Solo travellers and couples get a sedan or Toyota Avanza MPV. Groups of 3–4 passengers with luggage get a Toyota Innova. Larger groups of 5–8 passengers are assigned a Toyota HiAce minivan, and a Toyota Alphard luxury MPV is available at an extra charge. All vehicles are air-conditioned, insured and stocked with bottled water.
Do your drivers speak English?
Yes, every driver speaks conversational English, and many also speak Mandarin or Japanese. They’re happy to discuss routes and recommend attractions or restaurants along the way.
Is a child seat available?
Yes — child seats can be arranged on request. Please mention this when booking so the right seat is fitted in your vehicle.
Can I request a specific driver for my return transfer?
Yes. Mention your preferred driver’s name when booking your return trip and we’ll do our best to assign them — popular with travellers staying in North Bali for extended periods.
Your journey
Route & journey questions
How do I find my driver at Bali Airport?
Your driver waits at the international arrivals exit holding a name board with your name. You’ll also get their WhatsApp number in your booking confirmation, so you can reach them directly after landing.
Can I request stops during the transfer?
Short stops at a convenience store or petrol station are usually free. Scenic photo stops of 10–15 minutes are also included at no charge — popular spots on the North Bali route include the Jatiluwih rice terraces viewpoint, Ulun Danu Beratan Temple, the Twin Lakes of Buyan and Tamblingan, and the northern descent panorama over the Bali Sea. Longer stops (over 30 minutes, e.g. a temple visit or lunch) incur a modest IDR 50,000 per 30 minutes; for a full day of sightseeing, book a private car charter instead.
Do you provide transfers for departures too?
Yes — both arrival (airport pickup) and departure (hotel to airport) transfers. Just give us your hotel address and departure flight time when booking.
Still have a question?
Send it to us on WhatsApp — we usually reply within about 30 minutes.